Subscription information & FAQs
The best time to call is 6am–3.30pm SA time (GMT +2) from Monday to Friday or from 7am to 12pm on Sundays. Print home delivery is offered in all major metropolitan areas. If you live in an existing delivery area, your newspapers will be delivered by 6.30am, Monday to Friday, and by 7.30am on Sundays. We can only deliver to addresses that we can access straight away (freestanding homes or complexes with security). We cannot use access codes or entry keys. To ask about delivery routes in your area, contact us on the details provided above.
I live outside South Africa. Can I subscribe?
Is there a pensioner discount?
We offer a pensioner discount on our subscription packages for readers older than 60. We use identity numbers to validate pensioners’ subscriptions. When you choose a subscription package online, you’ll be asked for your ID number to verify your age.
Why do you ask for my e-mail address?
Your email address is our unique identifier for your subscription. It makes it easy for us to locate your current subscription package.
My newspaper didn’t arrive. What should I do?
I subscribed but have not yet received a copy.
Please allow up to two weeks for delivery of your first copy. If you have still not received your first issue, contact us at the details provided above.
My copies are arriving late, damaged or not at all. What should I do?
I am moving house. How do I change my address?
We require one week’s notice to guarantee that your address can be changed in time and to verify that you are moving to an area we service within our delivery network.
What is the minimum subscription term?
The minimum subscription term is six months.
When does my subscription expire?
If you pay by EFT, credit card or debit card, you will find your subscription end date on the letter confirming your subscription as well as on your renewal letters.
Can I buy a gift subscription?
Yes, you can buy a subscription as a gift. Please click here
When will the first edition of my gift subscription be delivered?
Please allow up to two weeks for delivery of your first copy.
Why are you writing to me before my subscription has ended?
If you pay by credit card, debit card or EFT, we will send you renewal notifications. To ensure that you are able to renew your subscription in time to guarantee an uninterrupted service, we will send these renewal letters to you before the end of your subscription.
If you do not wish to receive these letters, why not consider renewing by direct debit? Your payment will be taken monthly and your subscription will simply continue until you tell us to stop sending you copies of the newspaper. To activate a direct monthly debit payment plan, contact us at the details provided above.
How do I renew my subscription?
If you pay by credit card, debit card or EFT, we will send you advice and renewal prices ahead of the end of your subscription.
I want to cancel my subscription or enquire about the balance. What should I do?
I am going away. Can my subscription be suspended?
Please allow at least one week’s notice. You’ll need your subscriber number. You can also have your newspapers redirected to a temporary address, as long as it is within the same country and to an area where we deliver. Your digital subscription cannot be suspended or placed on holiday hold.
I already subscribe to the print edition. How do I swap to the e-edition or add the e-edition to my subscription?
How many people can access an e-edition using my subscription?
Two users may access the e-edition at a time.